COVID-19 Updates

Last updated Thursday January 14th 07:28

 

In line with Government instructions our stores will close on December 24th and remain closed for the duration of the Tier 4 Restrictions lockdown period.

 

Mail order will operate as normal, however some deliveries can be subject to courier delays.

 

As per further Government restrictions announced 13/01/2021 our Store Pickup option will be temporaily be suspended.

 

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 Customer Service is only currently available via email as there is no-one available in the store to answer the phone. Our social media staff do not have access to order details and will direct you to email customerservice@a1toys.com

 

Please ensure that you include your order number, name used to place you order and delivery postcode in your email.

 

Customer Service is unavailable at weekends.

 

During high email traffic there can be up to 72 working hours for a response from Customer Service.

 

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As of Friday July 10th 2020 in line with Government instructions, all customers will be required to wear a face covering to shop in our stores. Your face covering must fit securely and cover both your nose and mouth at all times.

 

During busy periods, there may be a need to queue outside the store and hope you will understand this is for everyone’s safety.

 

As you are aware, our stores have a small interior footprint and the responsibility of adhering to social distancing is on both us and our customers. With this in mid we have altered our interior layout’s slightly to make social distancing possible and will have arrows on the floor to indicate 2 metre distancing and direction of movement arrows to help you move around the new one way system in our stores.

 

Staff will be adhering to the two-metre rule of interaction with you and will be changing PPE as often as required along with regular handwashing. Antibacterial hand sanitizer will be available for customers use as they enter the store and we encourage you to make use of this on entry and exit.

 

At each till we have fitted a Perspex screen to protect both our staff and customers. We would ask you to pay via Contactless payment or card where you are able to.

 

Parnie Street and Static Games will be closed on Sundays.

 

Opening hours are as below  

 

INTU BRAEHEAD SHOPPING CENTRE PARNIE STREET STATIC GAMES
Monday 10-8 Monday 10-6 Monday 10-6
Tuesday 10-8 Tuesday 10-6 Tuesday 10-6
Wednesday 10-8 Wednesday 10-6 Wednesday 10-6
Thursday 10-8 Thursday 10-6 Thursday 10-6
Friday 10-8 Friday 10-6 Friday 10-6
Saturday 9-6.30 Saturday 10-6 Saturday 10-6
Sunday 10-6 Sunday CLOSED Sunday CLOSED

 

If you have any questions then feel free to ask, but please be aware that regulations are constantly changing. We may not have an answer for you straight away or even a definite answer. It is all a learning experience and we hope you are sympathetic to this and help us to make working through this crazy time a success by adhering to our new and potentially changing policy.

A1 Toys Ltd. All Rights Reserved.