COVID-19 Updates

Mail order is operating as normal, however some deliveries can be subject to courier delays.

Customer Service is only currently available via email as there is no-one in the store to answer the phone. Our social media staff do not have access to order details and will direct you to email customerservice@a1toys.com

We are expecting to re-open A1 Toys Parnie Street and Static Games on Wednesday 1st of July 2020

As of Friday July 10th in line with Government instructions, all customers will be required to wear a face covering to shop in our stores.

Obviously, there are going to be changes to how we operate and these also are subject to change as we attempt to make things work in this new crazy world that is emerging.

The first change is that we are going to operate a closed-door policy to ensure that we can safely control the number of customers inside at any one time. You will be required to knock and someone will come to assist you. There may be a need to queue outside the store and hope you will understand this is for everyone’s safety.

As you are aware, our stores have a small interior footprint and the responsibility of adhering to social distancing is on both us and our customers. With this in mid we have altered our interior layout’s slightly to make social distancing possible and will have arrows on the floor to indicate 2 metre distancing and direction of movement arrows to help you move around the new one way system in our stores.

Staff will be adhering to the two-metre rule of interaction with you and will be changing PPE as often as required along with regular handwashing. Antibacterial hand sanitizer will be available for customers use as they enter the store and we encourage you to make use of this on entry and exit. Whilst not compulsory at this time, it would be appreciated if customers wore a face mask whilst shopping with us.

On entry staff will ask you how they can help and then show you to the products you are interested in. At this time, we will not be allowing customers to freely browse the store and ask that you do not pick up any items that you are not committed to purchasing. Staff will allow you to view an item if you request this and will then isolate this item for cleaning with anti-bacterial wipers before it is returned to display. Any items unable to be cleaned in this manner due to packaging will be isolated for 72 hours before being returned to display.

At this time there can be no browsing of comics or graphic novels.
At each till we have fitted a Perspex screen to protect both our staff and customers. We would ask you to pay via Contactless payment or card where you are able to.

Opening times will be reduced to allow us to familiarise ourselves with this new way of working. We will be closed on Tuesday and Sunday of each week.

Our opening hours are as below.

Mon 11-5
Wed 11-5
Thu 11-5
Fri 11-5
Sat 11-5

If you have any questions then feel free to ask, but please be aware that this is as new to us as it is to you. We may not have an answer for you straight away or even a definite answer. It is all a learning experience and we hope you are sympathetic to this and help us to make our re-opening a success by adhering to our new and potentially changing policy.

A1 Toys Ltd. All Rights Reserved.