Pre-order Terms & Conditions
Pre-order is a service that lets you order a product before the official launch date. Please note that it is normal to receive a shipping notification within 24 hours of your pre-order regardless of product release date. This is a current limitation of our system and is an automatic process that occurs when we confirm you order.
Orders that contain multiple pre-order products will only ship when all products are available. You may want to pre-order items separately if release dates vary to avoid delay.
Mixed orders that include pre-order and regular products will now only ship when all products are available. This change has been implemented Friday 21/05/2021 due to the company being unable to fund additional postage costs.
Pre-orders should be placed independently of regular orders to avoid delays in receiving the in stock products.
We want everyone to have a fair chance of purchasing pre-order products. Most pre-orders have a restriction of only being able to buy one or two of the same product. Customers who attempt to place multiple orders for the same product risk having all their orders cancelled for that product. We're all collectors and we all want a fair chance at adding to our collections without having to pay crazy prices to resellers.
The following conditions apply for pre-orders:
1) Delivery
- We aim to deliver pre-ordered products as close to the official launch date as possible, provided that we have received and processed full payment. This is not always possible due to availability at our warehouse.
- Orders that contain multiple pre-orders will be be shipped once all pre-orders are available.
- Customers who wish products to be sent as available per product will have to pay additional shipping fees.
- Delivery charges will apply to all pre-orders unless otherwise stated.
- Standard Delivery timelines (estimated 2 to 7 working days) will apply from the moment the pre-ordered product is available.
- A1 Toys will endeavour to deliver on the launch date, however, should there be any unforeseen circumstances, we will deliver to customers in strict chronological order, which may be after the launch date. This includes, but is not limited to, shipping delays from the manufacturer due to adverse weather, items being held in customs and manufacturing issues.
- In the event of a shipping delay we will endeavour to contact you as soon as possible to advise, but this is not always possible.
2) Payment
- Pre-orders wihtout a deposit option are fully payable in advance.
- Deposit options are currently being reviewed and will be available for higher priced products once implemented.
3) Shipping
- You will receive a shipping email, generally the day after you place your pre-order. This is an unavoidable system generated email and does not indicate that pre-orders have shipped.
- Orders that contain multiple pre-orders will be be shipped once all pre-orders are available.
- Customers who wish products to be sent as available per product will have to pay additional shipping fees
- Pre-ordered products are no longers shipped separately from in stock products if ordered together.
- If pre-orders are placed at the same time as regular orders, the regular order products will not ship until your pre-order(s) are available to ship.
- Pre-orders should be placed independently of regular orders to avoid delays in receiving the in stock products.
- If your order is a mixture of pre-order and regular order, your online order status and shipping confirmation emails may include the pre-order.
4) Cancellation
- You are able to cancel your pre-order at any time up to the point it has been shipped to you. After this point you should follow our general Online Returns & Exchanges Procedure.
- Pre-orders cancelled by the customer can be subject to a 10% cancellation fee. Your pre-order refund would be minus this 10% cancellation fee.
- In the event of supplier allocation and our order numbers being reduced we will work on a 'first come, first served' basis and pre-orders will be fulfilled in the order they were placed.
- If your pre-order is cancelled by us due to supplier allocation you will be refunded without a cancellation fee.
- Most pre-order products have a restriction of one or two figures per customer/per delivery address. Anyone who places multiple orders for restricted risk having all their orders for that product cancelled.
Your pre-order purchase is also subject to our General Terms and Conditions.
*OUTSIDE OF THE U.K.: Import duties and taxes may be levied once your order reaches your country. Charges depend on the value of the package and where it is being delivered to. We cannot control these charges nor predict what they might be. For further information on import duties and taxes please contact your local customs office.